Frequently Asked Questions

Most requests are confirmed within a few hours during business hours, and always within one business day. You'll receive a confirmation email as soon as our reservations team approves your booking.

Yes. The assistant in the corner of the screen can recommend a vehicle based on your budget and trip, and submit your rental request for you — it goes through the same secure booking process as the regular form.

In most cases, yes — contact our reservations team as early as possible so we can check the vehicle's availability and update your agreement before your original return date.

Yes, contact us as soon as possible by phone or email. Requests cancelled well before the pickup date are handled with no issue; cancellations very close to pickup may be subject to our standard rental terms.

Yes. Self-drive is available on eligible vehicles for renters who meet the age and license requirements. Foreign nationals will need an international driving permit alongside their passport.

A valid driver's license (an international driving permit if you're a foreign national), a passport or national ID, and a refundable security deposit based on the vehicle category.

Yes, self-drive renters must meet our minimum age and license-history requirements. With-driver bookings have no age restriction on the passenger side — contact us if you're unsure whether you qualify.

Daily rates exclude fuel unless the listing states otherwise. Vehicles are handed over with a set fuel level and should be returned at the same level to avoid a refueling charge.

The refundable deposit is held until the vehicle is returned and inspected. If the car is returned in the condition it was rented, the full deposit is released back to you.

No. Every invoice shows the daily rate, the service fee for your chosen service type, and the total — before you ever confirm a booking. Any add-ons are agreed with you upfront.

Call our support line immediately. Depending on your location, we'll arrange a repair, a replacement vehicle, or roadside assistance at no extra cost if the issue isn't caused by misuse.

Yes, our fleet spans multiple cities. Use the pickup location field when searching to see what's available in your area.

Yes — visit our Wedding Cars page for decorated luxury vehicles and convoy packages built around your ceremony schedule.